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SHIROHATO

Welcome,

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LADIES Category

Brand

MENS Category

Business Day
We are shipping orders but the Customer Service Center (taking calls, replying to emails etc..) is not available.
Both shipping and customer service are not available.


Terms and Conditions

Article 1: Outline

  • Terms and conditions apply to the Shirohato Global site
    (http://www.shirohatoshop.com/en/shop).
  • Unregistered visitors to the site are classes as ‘guests’.
  • Registered members are classed as ‘customers’.
  • All changes and amendments will be listed on this page.
  • By using our site (http://www.shirohatoshop.com/en/shop), you agree to our terms and conditions.


Article 2: Customers

  • Registered members are classed as ‘customers’.
  • Customers must use the site in accordance with the rules, terms and conditions listed on this site.
  • Each registered customer has a unique ID (identification) and password of their choosing.
  • IDs and passwords are for personal use only.
  • The sale, transfer and any other means of sharing information with a third party is strongly prohibited.
    This includes customer IDs and passwords.


Article 3: Customer Obligations

  • Customers must inform Shirohato of any changes to their personal information, such as change of name or address.
    Changes can be made through ‘My Page/ Account’.
  • Customers are responsible for keeping their information accurate and up-to-date.
  • Each customer is responsible for the safety of their internet connection, as well as all of the data that they transmit.


Article 4: Sales and Damages

  • Customers will purchase goods online, following the rules and guidelines set forth by Shirohato.
  • Once a transaction is successfully completed, Shirohato will ship the requested goods at the price listed on the site.
  • Shirohato is not liable for damages occurred through natural disasters, postal strikes or any other unforeseen circumstances beyond the company’s control.
  • Damages occurred due to lack of care by Shirohato will be covered by the company.
    We will pay up to the total cost of goods purchased.
  • In extreme circumstances, damages may exceed the total cost of goods purchased.


Article 5: Prohibited Acts

If a customer breaks the rules and carries out one or more of the prohibited actions listed below, Shirohato reserves the right to revoke that customer’s membership and cancel their privileges without prior notice.
In certain cases, legal action may also be taken.

Prohibited Acts:

  • Giving false information at the time of registration.
  • Using a fraudulent ID or password.
  • Illegally obtaining personal information.
  • Failing to comply with the terms and conditions and/or rules listed on the site.
  • Exceeding the expiration date of membership.
  • Intentionally causing damage to the site, such as hacking or uploading a virus.
  • Creating counterfeit sites and/or pretending to be Shirohato.
  • Unauthorized alteration, duplication, or modification of any part of the site.
  • Defaming Shirohato.


In addition to the actions listed above, membership may also be revoked if it is determined that a customer is unsuitable for business.


Article 6: Maintenance and Deletion of the Site

  • Shirohato may close the site for maintenance and/or inspection without prior warning.
  • Shirohato reserves the right to delete the site after giving one week’s notice.
  • In the case of deletion, Shirohato will post an announcement on the site.
    Customers will not be individually notified.


Article 7: Jurisdiction

  • In the event of a dispute, the Kyoto District Court has jurisdiction.


Article 8: Legality

  • Terms and conditions listed on this site (http://www.shirohatoshop.com/en/shop) are in compliance with Japanese law.